Customer Feedback
Hi, Ninja!
325 results found
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I created 4 views but after login everything vanished. WTH!
I created 4 views but after login everything vanished. WTH!
1 vote -
1 vote
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Double click to select text then delete remove entire element
Hi! When I click double click to select the text inside the button or any other element. Then I press delete, system deletes text entering area
1 voteWhen all text is deleted from an element, you can add the text again by entering it in the field “Text” in Properties on the right hand side of the screen.
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Links Error
My links doesnt work when I open the project with my Android mobile phone.
Thanks
1 voteThe preview that is loaded on mobile phones has a cut-down subset of functionalities, compared to desktop browsers. One of the these functionalities are the links.
The reasons why the full-blown preview is not loaded on the phones are mainly connected to the performance, it would further slow down loading on mobile phones and it could stop the application from working on some phones if we overstep what they can handle.
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After working hours on a project, it's gone!
I worked hours on a project and when I clicked save I was asked to register, therefore I happily registered, then it brought me to the "My Projects" page and the projects list was empty, I tried going back to the project I wanted to save, but in vain... Why do you make customers regret registering to your service? I am sure as hell I won't pay for it now.
I'm using Chrome, fix it please.
1 voteThe issue was resolved in communication with the user.
The project created before registration will stay available within the newly created account.
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I lost my work!
I worked with tables. Please restore data from backup created 12 hours ago
2 votes -
The project is not being saved
The project is not being saved
1 voteFixed.
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Great Job
Hi Ninjamock,
Just tried your tool. I think it's quite cool.
Just few bugs (or anyway I didn't find out how to achieve) which I'd like to tell you to make it perfect:- I cannot delete my assets
- I cannot change shape color
- PDF export with no comments does not start
- Running the mock I can see an active tool I didn't placed or anyway I cannot see it in design mode.
1 voteAll was resolved and clarified in direct communication with the user.
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Congratulations
At this moment, i not have any new idea. i just want to say CONGRATULATIONS. this is a magnific tool. Really !!!
1 voteThank you for the nice words!
We are doing out best to make NinjaMock even better. :) -
there are difficulties when there are at least 2 layers
there are difficulties when there are at least 2 layers
1 vote -
Having trouble exporting
Dear Ninjamock,
Thank you for your free wireframing platform. It definitely helps UX designers like me to deliver concepts quickly. However, one hindrance is that I am always frustrated in trying to export my work into PDF or PNG.
It takes a thousand clicks before the site is prompted to export my work. What seems to be the problem? My internet is very reliable, though.
Cheers!
J
1 voteWhen exporting larger projects it might take a while until the status bar appears. This can mislead the users to think that the export is not working, when actually it is.
When exporting, please allow some time for the status bar to be displayed.
Improving the display of status while exporting is added to our improvements backlog.
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Create an offline version of this
an offline version of this will make the app more efficient and super capable.
1 voteAt this point, we are offering the posiibility to work offline to users who have subscribed to our Pro and ProPlus plans. As for the desktop version of the application, that is something that might come in the future.
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export qaulity issues
- PDF resolution is very poor
- HTML is missing some elements
1 vote -
Hi! I have problems with access to the project.
Hi! I have problems with access to the project. I can not open it. Perhaps because of a rather large file. Other files open without problems . Could you divide this project, so that I could continue working. Look , maybe the information is preserved elsewhere . It will be great if you could send me a pdf or link.
2 votes -
Screens jumble or delete
Hi....often after I save my work, then I send the ninjamock link to someone, the screens are in the wrong order or..even worse, some delete entirely.
Help!
1 vote -
Where my project
Hello,
I can't see my livemarker project :/
I just have red cross...
What can I do ?
Thanks !
1 vote -
Fix your save
It doesn't work. Whenever i try to start a new project, i get a message that nothing's been saved and obivously when i return to "my projects" there's nothing there.
Existing projects though can be altered and saved.
7 votes -
don't load
Our project is not loaded . There is animation of download, but the project does not open for three days? how can we open our prototype?
4 votes -
Corrupted elements in (old) project
I have two projects that I made like one year ago. Today I have opened one of them and I found lots of "Corrupted element" (as shown in the outliner).
What caused this? Is there any way to fix it?
2 votes -
Issue with the export tool
The export tool always generates the PDF with the screen on the wrong sequence.
1 vote
- Don't see your idea?